As we deal with fresh flower products, returns of flower arrangements are unfortunately not possible.

Having said that, at Maison Des Fleurs we strive to deliver high-quality fresh flower arrangements and flower bouquets. If for any reason the flowers are damaged in transit or you have concerns with regards to the quality of the product, please contact us within 24 hours of the flower delivery. Upon review, if the damage is sustained at our end, we will either replace the flower product or provide a refund.

Please note that we cannot refund or replace any products if we are notified of the damage after more than 24 hours from receipt.

For online flower orders, we accept a range of payment methods to ensure a convenient and secure transaction. These include major credit cards, debit cards, and online payment platforms, allowing you to choose the option that best suits your needs. Our website employs advanced security measures to protect your payment information, ensuring a safe and trustworthy purchasing experience.

This flexibility in payment options is part of our commitment to providing an accessible and user-friendly service, making it easy for you to express your sentiments through our exquisite floral arrangements.

Our floral design services extend beyond mere flower arrangements to encompass full-scale event and wedding floral design. Our team of expert florists possesses the creativity and expertise to bring your vision to life, whether it’s an intimate gathering or a grand celebration.

We work closely with you to understand your theme, preferences, and the ambiance you wish to create, ensuring that our floral designs enhance your event’s beauty and elegance. Our bespoke service is tailored to meet your specific needs, making your special day truly unforgettable with stunning floral creations that reflect your unique style and personality.

You can reach out to our team with an inquiry here, and a member of our team will get in touch.

Customizing your flower arrangement is a cornerstone of our service. We believe that every floral gift should be as unique as the occasion and the individual it celebrates. Our bespoke customization options allow you to tailor your arrangement, choosing from a wide range of flowers, colours, and styles to create a truly personalized gift.

Our skilled florists are on hand to offer guidance and suggestions, ensuring that your custom arrangement captures your intended sentiment perfectly. This personalized approach ensures that each creation is not just a gift but a heartfelt expression of your feelings.

You can reach out to our team by phone or WhatsApp for a fully customized order.

Should the recipient be unavailable at the time of delivery, our drivers will manage the situation with utmost care. A team member will reach out to you to inform you that the recipient was not available to receive the flowers and will agree with you on the most suitable way to proceed.

Delivering your floral gift in pristine condition remains our top priority and we therefore aim to be as flexible as we can when handling delivery issues to ensure the best service for both the sender and the recipient.